Emergency line · 24/7/365
No heat, no cooling, or water where it shouldn't be?
Our emergency line is answered — or called back within 15 minutes — every hour of every day, including tonight.
!Call now if
This is what counts as an emergency
- No heat, and the temperature is dropping
- No cooling during a heat warning — especially with kids or elderly residents
- An active water leak or a burst pipe
- Water where it shouldn't be — basement, ceiling, or around an appliance
Smell gas? Leave the house, call your gas utility from outside, then call us.
→What happens next
The next fifteen minutes
00:00
You call the desk
Answered live, or you leave a callback number on the emergency line.
00:15
Callback, at the latest
Day or night. We confirm what's happening and tell you the after-hours fee up front.
ETA
A tech on the way
The on-call tech heads out with parts for the most common no-heat and no-cooling fixes.
Same upfront pricing as a regular visit, plus a stated after-hours fee. Comfort Club Plus and Total members never pay that fee and go to the front of the line.
See Comfort Club plans